Privacy Policy

Sanket Vani is a mobile application developed by the M.P. State Legal Services Authority, Jabalpur to provide free legal guidance to hearing and speech impaired citizens. We respect your privacy and are committed to protecting your personal information.

Information We Collect

• User details such as name, mobile number, and profile information.
• Video queries submitted by users, including optional notes and location data.
• System-generated identifiers (session ID, app key) for secure access.

How We Use Information

• To verify user identity and process legal queries.
• To enable communication between users and authorized interpreters/admins.
• To improve app functionality, security, and user experience.

Data Sharing & Disclosure

• Data is shared only with authorized interpreters/admins of the Authority for legal aid purposes.
• We do not sell or share user data with third parties for commercial use.
• Legal obligations may require disclosure to government or judicial authorities.

Data Security

All user data is stored securely with restricted access. APIs and backend systems are tested to prevent unauthorized access.

Retention Policy

User queries and related data are retained only as long as necessary for legal aid services. Data may be archived for compliance with statutory requirements.

User Rights

• Users may request correction or deletion of their personal information.
• Consent to data processing is required to use the app.

Third-Party Services

Additional services such as SMS gateway, hosting, or domain purchase may have their own privacy policies.

Changes to Policy

We may update this Privacy Policy from time to time. Users will be notified of significant changes within the app.

Contact Us

For any queries regarding this Privacy Policy, please contact:
M.P. State Legal Services Authority
574, South Civil Lines, Pachpedi, Jabalpur, Madhya Pradesh

Email: laompslsa@mp.gov.in
Phone: 0761-2678352, 2624537